App Support | SimpliSafe Support Home
Skip to Accessibility Statement
Back to Shop
Simplisafe Account Login
Skip to main content
Product Support
Getting Started
Using Your System
Account & Billing
Community
Login
App Support
The SimpliSafe app will help you stay connected to your home, even when you’re away. Learn how to navigate the app and troubleshoot app errors here.
Popular
Featured Articles
(43)
Biometric Authentication for SimpliSafe® Accounts
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
How to add the SimpliSafe® widget to your Smart Phone
Dark Mode for the SimpliSafe® Mobile App
App Error: Internet Not Found
What Does "Invalid Base Station Serial" Mean?
SimpliSafe® Beta
App Error: Your connection is not private
Multi-Factor Authentication (MFA) for SimpliSafe® Accounts
Why Can't I See All of My System Locations in the Mobile App?
What does the signal strength next to my camera in the app indicate?
Where to Download the SimpliSafe® App
2-Step Verification for SimpliSafe® Accounts
Alarm Screen within the SimpliSafe® App
How to activate app control
SimpliSafe® System and Wi-Fi Requirements
App Error: Bad Wi-Fi Password
Log In Error
Setting up Text and Email Alerts for SimpliSafe®
Critical Alert Troubleshooting for iOS
Why Can't I Receive Texts or Emails for My SimpliSafe® System?
How Do I Set Up Push Notifications On My Smartphone?
Why won’t my QR code scan?
App Error: Unexpected Error
The SimpliSafe® App is Temporarily Unavailable
Securing Your SimpliSafe® Account
What Does "Device Connection Problem" Mean and How to Resolve It
App Error: Oops! Something went wrong
Real Time Information is Temporarily Unavailable
App Error: Server Connection
App Error: Scheduled Arm/Disarm Failed
App Error: Wi-Fi Network Unreachable
App Error: You Have Exceeded The Maximum Number of Phone Messages Per Hour
App Error: Some Body Keys are Invalid
Biometric Authentication Troubleshooting
App Error: Connection Error
What are Automatic Tests?
Error: Invalid Username or Password
App Error: Received State Is Invalid
Not Receiving Push Notifications on my Smart Phone for SimpliSafe®
View All