Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Gen 3 SimpliSafe system. If you purchased a system in 2017 or earlier, you have the Original SimpliSafe®. If you're not certain which system you have, you can tell the difference in the Which Version of the SimpliSafe® System Do I Have?article.
The Gen 3 SimpliSafe® system can connect to Wi-Fi to provide an alternative connection to the monitoring center, and slightly faster refresh times for the SimpliSafe® Mobile App and SimpliSafe® Online Account. Connecting your system to Wi-Fi also provides it access to firmware updates.
Follow the steps below to connect your system to Wi-Fi.
Your device will automatically begin scanning for available networks - so ensure that your Wi-Fi network is discoverable!
Choose your Wi-Fi network from the list of available networks
Enter the password for your Wi-Fi network
Tap Connect
Using the Keypad
Press the Menu button on your Keypad and enter your 4-digit Master PIN when prompted.
Navigate to System Settings and select it by pressing the right arrow.
Navigate to Wi-Fi and select it. After a few moments, your Keypad will display a list of available networks.
Scroll to the network you'd like to connect to and press the right arrow to select it.
Enter your network password. The Base Station will attempt to connect to the network and the Keypad will notify you of the result.
If unsuccessful, you will be asked to verify your password by re-entering it.
The Keypad uses ABC mode for typing. To learn more about typing on the Keypad, visit the How to Type Using the Keypad article.
Further Troubleshooting
If you type in your network’s password and receive one of the error messages below, take the following steps to resolve it.
If you type in your network’s password and you receive an error message that the password is incorrect, that could be due to one of the following reasons:
Your password was entered incorrectly
Passwords are case-sensitive, so make sure that each letter was typed in the correct case.
Please also make sure that your password does not include any unsupported characters. Supported characters are: [space] ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ' { | } ~
Your SSID and/or password exceed 31 characters
Both the SSID and password of your network cannot exceed 31 characters, or the Base Station will not be able to connect to it. We recommend counting how many characters are in your SSID and password, and if either of them are longer than 31 characters to shorten it.
The Wi-Fi router is rejecting the connection due to an unsupported setting or feature
SimpliSafe® devices are not compatible with networks configured as WPA only. Check to see if your network is configured as WPA only, and if it is, switch it to either WPA2 or WPA2/3 Mixed Mode.
This error occurs when SimpliSafe® is unable to find your SSID, which could be caused by one of the following reasons:
Your network is down
To resolve this error, first make sure that other Wi-Fi-enabled devices in your home are able to connect to your Wi-Fi network. If they cannot connect to your network, that may indicate an issue with your service. In that case, please contact your internet service provider (ISP) for help.
Your network broadcasts at 5GHz
If your other Wi-Fi-enabled devices were able to connect to your network, but your SimpliSafe® system cannot, you should check your network’s settings. The SimpliSafe® system requires a network that broadcasts at 2.4GHz, as it cannot connect to 5GHz networks.
To connect your system to your network, you must create a separate 2.4GHz band. For more details, please contact your ISP.
Your SSID is hidden
Hiding your SSID stops your router from broadcasting your network’s name, which would make the SimpliSafe® system unable to find it. We cannot support hidden networks. If yours is hidden, please contact your ISP for steps on how to unhide it.
This error occurs when your Base Station is able to connect to your Wi-Fi network, but your network cannot connect to the internet. To resolve this, please contact your ISP.
Additional Troubleshooting
If none of the steps above helped, try rebooting your router by unplugging it for 30-60 seconds and then plugging it back in again to refresh any other settings that could be blocking this connection.
