Error: Wireless Interference Detected

What is Wireless Interference?

Your SimpliSafe® sensors and components communicate directly with the Base Station through a local wireless connection known as Radio Frequency, or RF. Sometimes, signals from other wireless devices that communicate in similar frequencies can get in the way, and may even prevent your SimpliSafe® devices from communicating properly. As a precaution, your Base Station will announce “Wireless Interference Detected” and send a notification to warn you whenever it detects potential interference in the environment.

If you are subscribed to Pro Plus, Pro, or Core (Formerly Fast Protect™) Monitoring, you’ll also get a notification via the SimpliSafe® App. And if you are subscribed to a camera recording plan, your cameras will turn on and record briefly when interference is detected.

Most interference is not detrimental to the system's function and should resolve on its own. However, if the error is persistent or comes and goes often, you may want to address the underlying issue.

Common Sources of RF Interference

Some common sources of wireless interference are listed below, but note that this list is not exhaustive. It’s to give you a good baseline or idea of what could potentially be triggering interference within your home or business.

• Garage door openers

• Remote-controlled outlets/switches

• Baby monitors (some older models)

• Walkie-talkies (certain low-power)

• Car/gate key fobs (some older or aftermarket)

• Home automation devices (various sensors/controllers)

• Amateur (ham) radio equipment

• LED lights

• Smart switches

• Smart bulbs

• Light dimmers

• Wireless weather stations

Wireless Interference could also come from a source outside of your home or business. Below are some common examples of what else can interfere with your SimpliSafe® System.

• Nearby airports or Air Traffic Control towers

• Road or building construction sites

• Solar farms, solar panels, high-voltage power lines, or other power generation facilities

• Major TV, radio, or cellular broadcast towers

Troubleshooting

You may be able to resolve the issue using the following steps:

1. We recommend starting your search by looking for devices that were recently installed. But some devices might also be active only at certain times, so you may not notice them having an effect right away. For example, garage door openers are typically active only when in use, like when you’re coming home or are about to leave.

2. Once you have identified a potential cause of interference, try moving the Base Station away from them, to reduce their effect

3. If the interference persists after moving the Base Station, we’d recommend moving your Keypad as well to ensure there is clear communication between it and the Base Station

If you have taken these steps and are still seeing the issue occur, it’s likely the interference is being generated from an outside source. In that case, we recommend moving the Base Station as far away from the external source as possible. For example, if you live next to an airport, move the Base Station to the furthest point away from it inside of your home.

If the problem persists or you experience this frequently, please contact our customer support team. They can help you identify the source of the interference and/or adjust the threshold at which interference is detected.