What's the difference between Test Mode and Practice Mode?
Updated
Yes, Practice Mode and Test Mode are different!
Practice Mode
Practice Mode begins as soon as activation is complete and ends automatically after 72 hours. Any alarm triggered during this 72 hour period will not result in a request for dispatch of emergency services or a call from the Monitoring Center. You will receive an automated call from us saying that you are in Practice Mode if you don’t cancel an alarm triggered during Practice Mode within 30 seconds. This phone call provides you with important information so you will be prepared during an actual alarm event. This time is intended to give you time to get to know your system and how it works, without risking false alarms. See our What is Practice Mode article to learn more about Practice Mode.
If that first 72 hour period is not enough, or if you want to learn more about your system and practice alarms at a later time, you can re-enter Practice Mode in the SimpliSafe® Mobile App by taking the following steps:
Choose My System from the bottom navigation bar
Select Location Settings
Under the Practice Mode section, choose Try Practice Mode
From there, you can choose the duration to which you want to be in Practice Mode, starting from as few as 15 minutes to up to 8 hours. Your account will automatically resume to being professionally monitored when that pre-selected time duration expires, or you can return to the same steps above and end Practice Mode when you are done learning about your system.
Note: Active Guard Outdoor Protection services are not active when your system is in practice mode, even when you are within Outdoor Protection service hours. Motion events will be marked as “In Practice Mode” by our monitoring center and are not engaged during Practice Mode.
Test Mode
Test Mode is a system state you can manually enter through the Menu on your Keypad. It allows you to check the connection between the Base Station and our monitoring center, as well as the Base Station and its devices. For more information about Test Mode, visit our How to Test Your System article.
If you have any concerns about your SimpliSafe® products communicating with the Base Station, or the Base Station communicating with our monitoring center, please contact our Support team for further assistance.