System Audio Settings & Customizations
Updated
Your system has a variety of audio settings that can be customized to your preferences. The following article will walk you through the different products and how to make adjustments for their volume and duration.
Choose a section from the list below, or scroll to read the article in full.
Entry Sensor Chime Volume
When your system is disarmed and an Entry Sensor is opened, it will relay a chime to the Base Station to notify you of the potential intrusion. This chime is set to medium by default but can be toggled to OFF, LOW, MEDIUM, or HIGH at any time from the SimpliSafe® Mobile App, Keypad, or SimpliSafe® Online Account.
SimpliSafe® Mobile App:
Open the SimpliSafe® mobile app on your phone or tablet
Choose My System from the bottom navigation bar
Select Base Station Settings
Tap on Sound & Volume Settings
Use the slider to adjust the volume for your Entry Sensor Chime
Be sure to click on Save in the upper right corner before exiting
Keypad:
Press Menu on your Keypad
Enter your Primary PIN
Choose System Settings
Select Chime Volume and adjust the setting, as needed
SimpliSafe® Online Account:
Login to the SimpliSafe® Online Account using the browser of your choice
Select System from the left-hand navigation bar
Under Additional Settings locate Entry Sensor Chime
Use the drop-down menu to adjust the volume for your Entry Sensor Chime
Be sure to click on Save Changes at the bottom of the screen before exiting
Sensor Name Announcement (formerly Entry Sensor Alert)*
Sensor Name Announcement (formerly Entry Sensor Alert) enables your Base Station to announce the Entry Sensor by name whenever it is opened. For example, if you open the front door you might hear your Base Station reply with “Front Door Entry Sensor open” instead of the usual chime.
This feature is set up on a per sensor basis, so you can choose which Entry Sensors produce a Voice Prompt and which sensors produce a chime. Keep in mind that the voice prompt for Entry Sensors is only available for the preset list of sensor names. So if you have set a custom name for your sensor your Base Station may be unable to say the custom name of your Entry Sensor.
This feature can only be enabled through the SimpliSafe® Mobile App.
SimpliSafe® Mobile App:
Open the SimpliSafe® Mobile App on your phone or tablet
Choose My System from the navigation bar on the bottom of the screen
Tap on Device Settings
Choose your Entry Sensor that you would like to modify
Under Sensor Name Announcement, select Announce Sensor Name
Use the toggle to turn this feature on or off
Be sure to tap on Send to Base or Save to save your settings before exiting
Repeat for steps 5-8 for each sensor, as needed
*Please note: Sensor Name Announcement (formerly Entry Sensor Alert) is only available to users subscribed to our Pro Plus, Pro, Core (formerly Fast Protect™), or Standard Monitoring monitoring plans. If you do not see this feature available, please check your monitoring plan. Sensor Name Announcement is also only compatible with our Gen 3 SimpliSafe® systems. If you don’t know which system you have, please see our Which version of the SimpliSafe® system do I have? article.
Video Doorbell Pro Chime Volume
When your Video Doorbell Pro rings, the Base Station relays a chime to notify you of the visitor to your home or business. By default, this is set to Medium but it can be toggled to OFF, LOW, MEDIUM, or HIGH within the SimpliSafe® Mobile App only.
SimpliSafe® Mobile App:
Open the SimpliSafe® Mobile App on your phone or tablet
Select the Cameras tab from the bottom navigation bar
Choose the gear icon for Camera Settings in the upper right corner of the app
Tap on your Video Doorbell Pro
Click on Base Station Chime
Use the slider to adjust the volume for your Video Doorbell Pro Chime
Be sure to click on Save in the upper right corner before exiting
Siren Volume
When your Base Station sounds the alarm, the siren will sound to alert those nearby of the potential intrusion. Out-of-the-box this setting is configured to sound at a HIGH volume, but this can be adjusted to LOW, MEDIUM, or HIGH at any time from the SimpliSafe® Mobile App, Keypad or Web App.
SimpliSafe® Mobile App:
Open the SimpliSafe® mobile app on your phone or tablet
Choose My System from the bottom navigation bar
Select Base Station Settings
Scroll to Alarm Siren Volume
Use the slider to adjust the volume for your Siren Volume
Be sure to click on Save in the upper right corner before exiting
SimpliSafe® Online Account:
Login to the SimpliSafe® Online Account using the browser of your choice
Select System from the left-hand navigation bar
Under Additional Settings locate Siren Volume
Use the drop-down menu to adjust the volume for your Siren Volume
Be sure to click on Save Changes at the bottom of the screen before exiting
Voice Prompts
Your Base Station will announce any instructions or errors with it. For example, when you arm your system in Home mode your Base Station will announce this by saying, "SimpliSafe® On, Home.".
By default the volume for Voice Prompts is set to MEDIUM, but this can be toggled to OFF, LOW, MEDIUM, or HIGH through the SimpliSafe® Mobile App, Keypad or Web App.
SimpliSafe® Mobile App:
Open the SimpliSafe® mobile app on your phone or tablet
Choose My System from the bottom navigation bar
Select Base Station Settings
Scroll to Voice Prompts
Use the slider to adjust the volume for your Voice Prompts
Be sure to click on Save in the upper right corner before exiting
Keypad:
Press Menu on your Keypad
Enter your Primary PIN
Choose System Settings
Select Voice Prompts and adjust the setting, as needed
SimpliSafe® Online Account:
Login to the SimpliSafe® Online Account using the browser of your choice
Select System from the left-hand navigation bar
Under Additional Settings locate Voice Prompts
Use the drop-down menu to adjust the volume for your Voice Prompts
Be sure to click on Save Changes at the bottom of the screen before exiting
Siren Duration
This setting adjusts the length of time that your Base Station (and Auxillary Siren) will sound in the event of an alarm. The default for this setting is 4 minutes, but it can be set anywhere between 30 seconds and 8 minutes through the SimpliSafe® Mobile App, Keypad or Web App.
SimpliSafe® Mobile App:
Open the SimpliSafe® mobile app on your phone or tablet
Choose My System from the bottom navigation bar
Select Base Station Settings
Scroll to Siren Duration
Use the slider to adjust the volume for your Siren Duration
Be sure to click on Save in the upper right corner before exiting
SimpliSafe® Online Account:
Login to the SimpliSafe® Online Account using the browser of your choice
Select System from the left-hand navigation bar
Under Additional Settings locate Siren Duration
Use the drop-down menu to adjust the volume for your Siren Duration
Be sure to click on Save Changes at the bottom of the screen before exiting