Why are Some Settings Locked for the Outdoor Security Camera Series 2?
Updated
If your Outdoor Security Camera Series 2 is enrolled in SimpliSafe® Active Guard Outdoor Protection, some settings will have a “Locked” icon next to them under Camera Settings within the SimpliSafe® Mobile App. This is due to the fact these settings are needed for agent intervention during person on property activity and alarm events.
Which Settings are Locked when SimpliSafe® Active Guard Outdoor Protection is enabled?
Motion Type
Locked to People Only
Motion Sensitivity
Locked to Medium
Mic & Audio
Locked ON (Used for agent intervention)