Outdoor Camera Motion Detection Troubleshooting
Updated
How to Change Your Camera’s Settings
You can change your camera’s motion detection settings using either the SimpliSafe® Mobile App or SimpliSafe® Online Account by taking the steps below.
SimpliSafe® Mobile App
Open the SimpliSafe® Mobile App on your phone or tablet
Select the Cameras tab from the navigation bar at the bottom of the screen
Tap on the gear icon to open up Camera Settings in the top right corner of the app
Select the camera you want to update
Adjust your camera’s motion detection settings as needed
When you are done, select Save in the top right corner to save your selections
SimpliSafe® Online Account
Login to the SimpliSafe® Online Account using the browser of your choice
If you manage multiple properties, choose the location you wish to update from the list by clicking on the Base Station Serial Number or Property Address
Select Devices from the navigation bar on the left side of the screen
Select the camera you want to update
A pop up menu will appear on the right hand side of the screen
Adjust your camera’s motion detection settings as needed
When you are done, click Save Changes on on the bottom of the pop up to save your selections
If you run into any additional issues with your Wireless Outdoor Security Camera's motion detection, the following guided flow can walk you through some steps and best practices for using your camera.