Outdoor Camera Motion Detection Troubleshooting

If you’re getting too many motion alerts when your camera is set to People Only mode, we recommend trying the following tricks:

• Change your camera’s motion detection setting to All Motion

• Turn your camera’s sensitivity down to Medium or Low

• If you have Activity Zones set up, adjust them to also block off the zones around the image that the camera is detecting, as seen in the GIF below

How to Change Your Camera’s Settings

You can change your camera’s motion detection settings using either the SimpliSafe® Mobile App or Web App by taking the steps below.

SimpliSafe® Mobile App

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose My System from the bottom navigation bar

3. Select Camera Settings from the list of available menu options

4. Select the camera you want to update

5. Adjust your camera’s motion detection settings as needed

6. When you are done, select Save in the top right corner to save your selections

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SimpliSafe® Online Account

1. ​Log into your SimpliSafe® account using the browser of your choice on a computer

   1. If you manage multiple properties, choose the location you wish to update from the list by clicking on the Base Station Serial Number or Property Address 

2. Select Devices from the navigation bar on the left side of the screen

3. Select the camera you want to update

4. A pop up menu will appear on the right hand side of the screen

5. Adjust your camera’s motion detection settings as needed

6. When you are done, click Save Changes on on the bottom of the pop up to save your selections