Overview

The Wireless Outdoor Security Camera and Outdoor Security Camera Series 2 require a Gen 3 Base Station running the latest firmware. The “Update Software” error typically means that you need to update your Base Station’s firmware.

Not sure what version of the firmware is installed on your system? You can check the version at any time using the SimpliSafe® Mobile App.

Please note: Your system must be connected to Wi-Fi to receive firmware updates. You can learn more about connecting your system to Wi-Fi on our Help Center.

How to fix it

If your System is Running Firmware Below 2.15

For systems running a version of firmware below 2.15, you will need to manually update your system. You can do this using the SimpliSafe® Mobile App or your Keypad. 

Using the SimpliSafe® Mobile App:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. You should see a tile on the Overview tab detailing there’s an “Update Available”

3. You may also manually check for updates using the following steps:

1. Choose My System from the bottom navigation bar

2. Select Base Station Settings

3. If an update is available, it will say so to the right of “Firmware”

Using the Keypad:

1. Press Menu

2. Enter your Master PIN

3. Select System Settings

4. Then, Check for Updates

If your System is Running Firmware Version 2.15 or Greater

For systems running firmware version 2.15 or greater, updates will occur automatically after you disarm your system and it has been disarmed for at least 10 minutes. This ensures that you are never without protection when your system updates and that you’re home during the update process. You’ll be able to tell that an update is running when you see an amber or orange-colored light circling the Base Station, similar to a “searchlight”. You can tell when an update occurred by checking the Message Center within the SimpliSafe® Mobile App.