What are SimpliSafe® Active Guard Outdoor Protection Notifications?
Updated
SimpliSafe® Active Guard Outdoor Protection notifications are push notifications you will receive after an event has been reviewed by one of our expert monitoring agents. You can decide which SimpliSafe® verified outdoor events should trigger push notifications - such as Common Activity events or Person on Property events.
There is a difference between Camera Motion Notifications and SimpliSafe® Active Guard Outdoor Protection Notifications. Turning on Camera Motion Notifications allows the SimpliSafe® Mobile App to notify you when your camera detects motion. SimpliSafe® Active Guard Outdoor Protection Notifications are push notifications you receive after an event has been reviewed by one of our expert monitoring agents or our advanced AI. With SimpliSafe® Active Guard Outdoor Protection, you can refine when you would like to receive motion notifications, on a per-camera basis.
Camera Motion Notifications for SimpliSafe® Active Guard Outdoor Protection
When you enable SimpliSafe® Active Guard Outdoor Protection for the Outdoor Security Camera Series 2 or a Video Doorbell Pro you’ll have a new set of Motion Detection settings available to you.
You can access this in the SimpliSafe® Mobile App by navigating to My System > Camera Settings > and choosing your camera that’s enrolled in SimpliSafe® Active Guard Outdoor Protection.
Motion Detection Settings for Cameras Enrolled in SimpliSafe® Active Guard Outdoor Protection:
Always on
This will alert you when people are detected via motion events for this camera
Only while unmonitored
This will alert you when people are detected via motion on this camera, only when your system is not armed or when you are not within your monitoring window (overnight plans via Pro subscription)
Off
This turns off camera motion push notifications for this camera, so you will not receive any notifications for motion events
Setting up Push Notifications for SimpliSafe® Active Guard Outdoor Protection
To set up Push Notifications for your SimpliSafe® Active Guard Outdoor Protection service:
Open the SimpliSafe® Mobile App on your phone or tablet
Choose My System from the bottom navigation bar
Choose Push Notifications
Scroll down to Outdoor Protection
Toggle the settings ON or OFF as needed
Select SAVE in the upper right corner of the app to save your selections
Note: You must be logged into the SimpliSafe® app in order to receive push notifications on your device
Setting up Email Notifications for SimpliSafe® Active Guard Outdoor Protection
To set up Email Alerts for your SimpliSafe® Active Guard Outdoor Protection service:
Open the SimpliSafe® Mobile App on your phone or tablet
Choose My System from the bottom navigation bar
Under ‘Other Alerts’ select Email Notifications
Tap on Customize Outdoor Monitoring Emails
Toggle the settings ON or OFF as needed
Select SAVE in the upper right corner of the app to save your selections
Note: Email alerts for SimpliSafe® Active Guard Outdoor Protection will only go to the email address of the primary account holder.