There are two ways you can track your order once you’ve received your shipping confirmation email: through our Live Chat, or via the Web App. 

Please note that if your order has not yet been shipped, you will not receive a tracking number for it. Orders are typically processed within one business day after the order has been placed. You will receive an email once the order ships.

Live Chat

Live Chat is available on our website 7 days a week, from 8 am to midnight E.T. To use the Live Chat order tracking feature, open a new conversation with our Digital Assistant and follow these steps:

1. Enter your email address in the blank field to start the chat

2. Choose ‘Help with an Order’

3. Select ‘Track My Order’

4. Enter your Order Number and the Zip Code your order is shipping to in the blank fields, then click the Submit button

5. The Digital Assistant will display the most current information pertaining to this order

Web App

You can track your order online here. 

1. Login to your account at SimpliSafe.com (not available via Mobile App)

2. Select Manage Account from the upper left corner of the navigation bar

1. You’ll find this underneath your email address

3. Scroll down to the ‘Order History’ section in the middle of the page

4. Click on the tracking number for the order you wish to view