Testing the Key Fob

Test Mode is a great way to test the connection between your Base Station and other SimpliSafe® products. We recommend periodically placing your system into Test Mode to ensure that your devices are still communicating with the Base Station without any errors. 

Placing Your System Into Test Mode

1. Disarm your system by pressing OFF on the Keypad

2. Press the Menu button on your Keypad

3. Enter your Primary PIN

4. Scroll until Test Mode is highlighted

5. Use the right arrow key to enter Test Mode

You’ll know you are in Test Mode when you see a circle on the Keypad appear with the text, “Test each device by pressing its button”.

Note: If you subscribe to monitoring, you will receive a robo call from the monitoring center asking you to confirm you placed your system into Test Mode. If you do not answer – no worries! A voicemail will be left to alert you to the system test, and it will not result in a request for dispatch.

Testing the Key Fob

To test the Key Fob you can press any button on it such as Off, Home, or Away. If the test was successful the Base Station will say, “Key Fob”. 

You can also test the Panic Button built into the Key Fob by pressing and holding the red button at the top of the Key Fob for 2 seconds. This will result in the Base Station stating, “Key Fob” – but will not result in a request for dispatch.

Once you have finished testing your Key Fob, press the left arrow key on the Keypad’s screen to exit Test Mode.

Troubleshooting the Key Fob

If you are testing your Key Fob and do not hear the Base Station announce, “Key Fob”, the first thing you’ll want to do is confirm you can hear the Base Station from the location you’re testing in. You can adjust the Base Station’s volume under the Base Station Settings menu, by selecting Voice Prompts.

You’ll also want to make sure that the Key Fob is within range of your home or business. For example, using the Key Fob near the front door should work in most cases to arm or disarm your system.

If you are still unable to hear the Base Station announce, “Key Fob” it’s possible that there could be an issue with the location of the Base Station, or there is Radio Frequency (RF) interference at play.

Other electronic devices within your home may communicate on similar frequencies, resulting in wireless interference between your SimpliSafe® devices. Because of this, we recommend keeping your Base Station and Key Fob at least 3-5 feet away from the following devices:

• Wi-Fi Routers

• Large TVs

• Weather Stations

• Large Appliances (especially in the kitchen and laundry rooms)

• Baby monitors

• Remote Controlled Garage Door Openers

• LED Lights or Christmas Lights

This above list is to give you an idea of what devices may cause interference within your home, and is in no means an exhaustive list of all devices. There may be other devices that output RF or Wi-Fi signals that could impede the connection between your Base Station and SimpliSafe® devices.

As a last step, you’ll want to confirm that the Key Fob battery is functioning and the device is responsive. If you are unable to arm or disarm your system entirely with the Key Fob when in range of the Base Station, it’s possible that the battery within it may be dead. The battery within the Key Fob is not replaceable, but our support team would be happy to assist you further.