How Does the Carbon Monoxide Detector Respond During an Alarm
Updated
When the Carbon Monoxide Detector detects particulate consistent with carbon monoxide, it will produce a siren as well as the following products:
Base Station
Extra Siren
Wireless Outdoor Security Camera
Outdoor Security Camera Series 2
Wireless Indoor Security Camera
After the alarm has sounded two things will happen at once, depending on your monitoring plan. The first Primary Contact will receive an Alarm Text, and also a phone call from the monitoring center. Alarm Texts for life safety events are only to alert you of the hazard, and cannot be used to cancel the alarm or request dispatch.
Due to the serious and potentially life-threatening nature of carbon monoxide poisoning, there is no way to cancel carbon monoxide alarms. The phone call made to the first Primary Contact will notify you of the alarm. If you do not answer the phone, our monitoring team will automatically request dispatch from your local fire department who will be dispatched to the location on file for your SimpliSafe® system.
We encourage you to save the monitoring center number to your phone. That number is 855-693-4911.
Once saved to your phone, you’ll also want to allow us access to bypass Do Not Disturb and Silent Profiles. This allows for Critical Alarm Notifications to get through to you, regardless of your phone’s volume or profile status.