Multi-Factor Authentication (MFA) allows you to confirm access to your SimpliSafe® account through a registered phone number. You can register multiple phone numbers to authenticate your SimpliSafe® account for use on different devices. 

Note: enabling MFA will replace 2-Step Verification. Once MFA is enabled, you will not be able to downgrade to 2-Step Verification at any point in the future. 

To Enable Multi-Factor Authentication

1. Open the SimpliSafe® Mobile App on a smartphone or tablet that is already logged in

2. Navigate to the three-bar menu in the upper left corner of the app

3. Select Account Settings

4. Then, choose Multi-Factor Authentication

5. You’ll be asked to log in again

1. If you have not set up MFA yet, you’ll need to verify your account with 2-Step Verification 

6. Select Phone as the authentication method, and then tap Continue

7. Enter a phone number where you would like to send notifications

1. Note: at this time, only US and UK phone numbers are supported

8. Select how you would like to verify your phone number. You can choose either Text Message (SMS) or Phone Call

9. You’ll receive a 6-digit code. Type that code into the box in the SimpliSafe® Mobile App and then tap Continue*

10. From here, you can tap + Add Authentication Method to add more contact numbers, or tap Done if you’re finished

You can follow the above instructions to return to the Multi-Factor Authentication screen and add more contact numbers at any time.

How To Use Multi-Factor Authentication*

When it’s time to log into your SimpliSafe® account using either the SimpliSafe® Mobile App or Web App, you’ll want to take the following steps:

1. Type in your username and password, then select Continue

2. A verification code will automatically be sent to the first Primary Contact’s number. If that is your number, skip to step 5

3. To select a different contact to receive the code, hit the arrow on the right of the phone number

4. Select the phone number you wish to receive the confirmation code. Once selected, the confirmation will be sent automatically

1. Note: If you receive a QR code prompting you to scan it on a device already logged in, hit the X on the screen to select a different confirmation method

5. Type in the confirmation code that you received via SMS or phone call and press Continue

6. You will now be logged into your SimpliSafe® account

*Please Note: MFA Confirmation Codes can only be sent to US and UK phone numbers. If you are traveling internationally, we strongly suggest logging out and logging back into the SimpliSafe® Mobile App prior to your departure. This will keep you logged in to the app for 30 days.