How To Set Up or Delete A Custom PIN

What Is A Custom PIN?

Custom PINs are similar to the Master PIN, but they cannot be used to change system settings; rather, they can be given to friends and family so they can disarm your system, or unlock your front door when a Smart Lock is present. They can also be used to cancel an alarm via the Keypad. When you give each Custom PIN a different name, you can keep track of who is disarming your system in the timeline on the SimpliSafe® Mobile App or SimpliSafe® Online Account.

Your system can support up to 4 Custom PINs at a time, which you can add or delete as needed using the steps below on the SimpliSafe® App or Keypad.

Setting Up A Custom PIN

You can create a new Custom PIN or remove a pre-existing one on your Keypad or in the SimpliSafe® mobile app.

Using the SimpliSafe® Mobile App:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Click on My System from the navigation bar at the bottom of the app

3. Next, select Location Settings from the menu

4. Scroll down Safe Word & PINs

5. Select PINs and choose + Add Custom PIN

6. Enter the Custom PIN, and add a unique name for it

7. Tap SAVE in the upper right corner before exiting

Using Your Keypad:

1. Push the Menu button

2. Enter your Master PIN

3. Scroll up to PINs and select Add User PIN

4. Type in the PIN’s custom name and its four-digit sequence

5. Click Set to save this new User PIN

Deleting A Custom PIN

You can delete any Custom PINs on your Keypad or in the SimpliSafe mobile app.

Using the SimpliSafe® Mobile App:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Click on My System from the navigation bar at the bottom of the app

3. Next, select Location Settings from the menu

4. Scroll down to Safe Word & PINs

5. Select PINs and tap on the name of the Custom PIN you wish to delete

6. Click on Delete PIN to remove your Custom PIN

7. Select Delete again to confirm your selection and remove this Custom PIN

Using Your Keypad:

1. Push the Menu button

2. Enter your Master PIN

3. Scroll up to PINs and navigate to the Custom PIN you would like to remove

4. Press the right arrow button on your Keypad and scroll down to Remove