How To Set Up, Change, or Remove A Duress PIN
Updated
What Is A Duress PIN?
The Duress PIN is used to instantly notify the monitoring center that you’re under duress, so our specialists can request emergency responders to your location right away. If you are subscribed to a residential or business monitoring plan that includes 24/7 emergency dispatch and you enter your Duress PIN on your Keypad or Smart Lock’s PIN Pad, we’ll request dispatch of emergency services immediately without calling Primary or Secondary Contacts, and your system will disarm to fool intruders.
You can create, edit, or delete the Duress PIN on your SimpliSafe® Mobile App or Keypad using the steps below.
Creating A Duress PIN
SimpliSafe® Mobile App:
Choose My System from the bottom navigation bar
Next, select Location Settings from the menu
Scroll down to Safe Word & PINs
Select PINs
Tap on Duress PIN
Enter your 4 digit sequence
If you need to see the numbers, tap on the dots to expose them
Choose SAVE in the upper right corner of the app to save your selections
Keypad:
Push the Menu button
Enter your Primary PIN
Scroll up to PINs and select Add Duress Pin
Type in your new four-digit sequence and hit Set
Changing Your Duress Pin
If you would like to change your Duress PIN, you can do so on the SimpliSafe® Mobile App or Keypad
SimpliSafe® Mobile App:
Choose My System from the bottom navigation bar
Next, select Location Settings from the menu
Scroll down to Safe Word & PINs
Select PINs
Tap on Duress PIN
Enter your 4 digit sequence
If you need to see the numbers, tap on the dots to expose them
Choose SAVE in the upper right corner of the app to save your selections
Keypad:
Push the Menu button
Enter your Primary PIN
Scroll up to PINs and navigate to Duress PIN
Push Edit and enter a new four-digit pin
Removing Your Duress PIN
If you decide you would like to remove your Duress PIN, you can do so on the SimpliSafe® mobile app or Keypad.
SimpliSafe® Mobile App:
Choose My System from the bottom navigation bar
Next, select Location Settings from the menu
Scroll down to Safe Word & PINs
Select PINs
Tap on Duress PIN
Tap Delete PIN on the bottom of the screen to delete it
Keypad:
Push the Menu button
Enter your Primary PIN
Scroll up to PINs and navigate to Duress PIN
Scroll down to Remove and press OK