What Is A Duress PIN?

The Duress PIN is used to instantly notify the monitoring center that you’re under duress, so our specialists can request emergency responders to your location right away. If you are subscribed to a monitoring plan that includes 24/7 emergency dispatch and you enter your Duress PIN on your Keypad or Smart Lock’s PIN Pad, we’ll request dispatch of emergency services immediately without calling Primary or Secondary Contacts, and your system will disarm to fool intruders. 

You can create, edit, or delete the Duress PIN on your SimpliSafe® Mobile App or Keypad using the steps below.

Creating A Duress PIN

SimpliSafe® Mobile App:

1. Choose My System from the bottom navigation bar

2. Next, select Location Settings from the menu

3. Scroll down to Safe Word & PINs

4. Select PINs

5. Tap on Duress PIN

6. Enter your 4 digit sequence

1. If you need to see the numbers, tap on the dots to expose them

7. Choose SAVE in the upper right corner of the app to save your selections

Keypad:

1. Push the Menu button

2. Enter your Primary PIN

3. Scroll up to PINs and select Add Duress Pin

4. Type in your new four-digit sequence and hit Set

Changing Your Duress Pin

If you would like to change your Duress PIN, you can do so on the SimpliSafe® Mobile App or Keypad

SimpliSafe® Mobile App:

1. Choose My System from the bottom navigation bar

2. Next, select Location Settings from the menu

3. Scroll down to Safe Word & PINs

4. Select PINs

5. Tap on Duress PIN

6. Enter your 4 digit sequence

1. If you need to see the numbers, tap on the dots to expose them

7. Choose SAVE in the upper right corner of the app to save your selections

Keypad:

1. Push the Menu button

2. Enter your Primary PIN

3. Scroll up to PINs and navigate to Duress PIN

4. Push Edit and enter a new four-digit pin

Removing Your Duress PIN

If you decide you would like to remove your Duress PIN, you can do so on the SimpliSafe® mobile app or Keypad.

SimpliSafe® Mobile App:

1. Choose My System from the bottom navigation bar

2. Next, select Location Settings from the menu

3. Scroll down to Safe Word & PINs

4. Select PINs

5. Tap on Duress PIN

6. Tap Delete PIN on the bottom of the screen to delete it

Keypad:

1. Push the Menu button

2. Enter your Primary PIN

3. Scroll up to PINs and navigate to Duress PIN

4. Scroll down to Remove and press OK