We take your security very seriously, so whenever we speak with you, we will ask for your Safe Word to confirm your identity. This is to ensure that someone else is not trying to gain access to your system or account, or disarm your system.

How To Find Your Safe Word

You created your Safe Word when you set up monitoring for your system. If you have forgotten your Safe Word, you can view it via the SimpliSafe® Mobile App or Web App by following the steps below:

Using the SimpliSafe® Mobile App

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose My System from the navigation bar at the bottom of the app

3. Next, select Location Settings from the menu

4. Scroll down to Safe Word & PINs

5. Select Safe Word

6. Here you’ll see your Safe Word visible in plain text

Using the SimpliSafe® Web App

1. Log in to your account on webapp.simplisafe.com from a browser on your computer

2. Go to the navigation menu on the left side of the screen and select Monitoring

3. Under Safeword on the right-hand side of the screen, tap view to reveal your Safe Word

How To Change Your Safe Word

If you would like to change your Safe Word, you can do so by following the steps below in the SimpliSafe® Mobile App:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose My System from the navigation bar at the bottom of the app

3. Next, select Location Settings from the menu

4. Scroll down to Safe Word & PINs

5. Select Safe Word

6. Tap on the field to enter a new Safe Word

7. Be sure to select SAVE in the upper right corner of the screen to save your selection